Domestic Orders (Australia)
Domestic Orders Over $150 Receive Free Shipping

New Zealand Orders
Orders Over $200,AUD Receive Free Shipping

Rest Of The World
Orders Over $300,AUD Receive Free Shipping

• Handling and packing times within 5-10 business days in busy periods. 
• Please note that Australia Post are currently experiencing delays due to the large number of parcels being sent. While some parcels may arrive quickly, others are taking longer, O'Khach Baking Supplies has no control over this. Please see below options for Australia Post estimate shipping times.
• Shipping times listed are estimates only and are subject to change due to factors beyond our control.
• Delays may occur both in processing and delivery over holiday and/or promotional periods.

Delivery Times Do Not Include Handling and Packing Times

Domestic Orders

Australia Post, 3-20 Business Days

Australia Post Express, 1-3 Business Days

Domestic Orders Over $150 Receive Free Shipping

New Zealand Orders

Australia Post, 8-12 business days

Australia Post Express, 4-8 business days

Orders Over $200,AUD Receive Free Shipping

Rest Of The World

Australia Post, 8-28 business days

Australia Post Express, 4-10 business days

Orders Over $300,AUD Receive Free Shipping

General Shipping Information

• Shipping time may vary according to Australia Post time frames and zones, and does not include our order processing time.
• Orders are processed Monday to Friday (excluding public holidays).
• Shipment confirmation will be sent to your email once your order has been dispatched.

• ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
• This is not within our control and O'Khach Baking Supplies is not responsible for paying these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
• We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.

• Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
• If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
• If Australia Post has tried to delivery but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
• If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
• If you have not received your parcel within these time guidelines and don't see your questions answered above please contact us on 
  hello@okbakingsupplies.com.au