Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Be in the same condition that you received it.

  • Be unused or unopened, with tags, and in its original packaging.

  • Be accompanied by a receipt or proof of purchase (e.g., order number, email confirmation, or payment receipt).

Non-Returnable Items: Certain types of items cannot be returned, including:

  • Perishable goods (e.g., edible images, sprinkles, and other food items).

  • Custom products (e.g., custom cookie cutters, stamps, or personalized items).

  • Opened edible products or paints.

  • Sale items or gift cards.

Exceptions: If non-returnable items are found to be defective or damaged upon receipt, please contact us immediately at hello@okbakingsupplies.com.au, and we will evaluate the issue.

How to Start a Return

To begin the return process:

  1. Contact us at hello@okbakingsupplies.com.au with your order details and the reason for the return.

  2. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Return Address: O'Khach Baking Supplies
PO BOX 256
Wentworthville NSW 2145
Sydney, Australia

Important: Items sent back to us without first requesting a return will not be accepted. The cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.

Damages and Issues

Please inspect your order upon receiving it and report any issues within 7 days to hello@okbakingsupplies.com.au. If an item is defective, damaged, or if you receive the wrong item, we will evaluate the issue and provide a replacement or refund as appropriate.

Exchanges

The fastest way to get the item you need is to return the item you have. Once your return is approved, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must meet the following conditions:

  • Be in the same condition that you received it.

  • Be unused or unopened, with tags, and in its original packaging.

  • Be accompanied by a receipt or proof of purchase.

To request a return under this policy, contact us at hello@okbakingsupplies.com.au.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

  • The refund will be processed to your original payment method within 3–5 business days, though it may take up to 10 business days depending on your payment provider.

  • If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at hello@okbakingsupplies.com.au.