Privacy policy

Privacy Policy

Last updated: February 14, 2025

This Privacy Policy describes how O'Khach Baking Supplies ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services or make a purchase from okbakingsupplies.com.au (the "Site"). This Privacy Policy also explains your rights regarding your personal information and how you can exercise those rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, for legal or regulatory reasons, or for other operational reasons. We will post the updated Privacy Policy on our Site, update the "Last updated" date, and, where required by applicable law, notify you of any significant changes.

Information We Collect

We collect various types of personal information about you, depending on your interaction with us and our services.

1. Information You Provide to Us:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Order Information: Billing address, shipping address, and payment confirmation.

  • Account Information: Username, password, and security details.

  • Customer Support Information: Any information you provide when you contact us for help or inquiries.

2. Information We Collect Automatically:

  • Usage Data: Information about your interaction with our Site, including:

    • IP address

    • Browser type

    • Device type

    • Pages visited

    • Date and time of access

    • Referring URLs

  • Cookies and Tracking Technologies: To improve your experience and enable certain Site functionalities, we use cookies and similar technologies. For details, see our Cookie Policy.

3. Information We Obtain from Third Parties:

  • Service Providers: Payment processors (e.g., credit card information, transaction details).

  • Shopify: Data collected via Shopify to power and improve our Site.

  • Marketing and Advertising Partners: To enhance personalized experiences and targeted advertising.

How We Use Your Information

We use your personal information to:

Provide Services and Fulfill Orders

  • Process payments and transactions.

  • Ship products to you and facilitate returns or exchanges.

  • Send you order and account-related notifications.

Marketing and Advertising

  • Send promotional emails or SMS about our products or services.

  • Personalize advertising on our Site and third-party platforms.

Enhance Security

  • Protect against fraud, unauthorized access, and illegal activities.

  • Monitor for security breaches and protect user accounts.

Improve Services

  • Analyze Site performance and user behavior.

  • Resolve customer support issues and improve our offerings.

Compliance with Legal Obligations

  • Respond to law enforcement or regulatory requests.

  • Maintain compliance with applicable laws and regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience by remembering preferences.

  • Analyze traffic and Site performance.

  • Show relevant advertisements on our Site and other platforms.

Most browsers allow you to manage cookie settings. Blocking cookies may impact your experience with our Site. For details on Shopify’s cookie usage, visit Shopify Cookie Policy.

How We Share Your Information

We may share your personal information in the following circumstances:

1. Service Providers:

  • Payment processors.

  • Fulfillment and shipping partners.

  • Data analytics and IT service providers.

2. Marketing Partners:

  • Third-party platforms to serve personalized ads.

  • Business partners assisting with email marketing or promotions.

3. Legal Obligations:

  • To comply with subpoenas or other legal requests.

  • To protect our legal rights and prevent fraud.

We do not sell or share your sensitive personal information without your consent.

Your Rights

Depending on your location, you may have certain rights over your personal information, including:

1. Right to Access:

  • Request details about the personal information we hold about you.

2. Right to Delete:

  • Request deletion of your personal information, subject to legal exceptions.

3. Right to Correct:

  • Update or correct inaccurate personal information.

4. Right to Opt-Out:

  • Opt-out of marketing communications or targeted advertising.

5. Right to Data Portability:

  • Receive your data in a structured, commonly used format.

To exercise these rights, contact us at hello@okbakingsupplies.com.au. We may need to verify your identity before fulfilling your request.

Data Security and Retention

We implement industry-standard measures to protect your personal information. However, no security system is foolproof. If you suspect a security breach, contact us immediately at hello@okbakingsupplies.com.au.

We retain your data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Children's Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, contact us to request deletion.

International Data Transfers

Your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable laws through mechanisms like Standard Contractual Clauses.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: hello@okbakingsupplies.com.au
Mailing Address:
O'Khach Baking Supplies
PO BOX 256
Wentworthville NSW 2145
Sydney, Australia